State Agency Hotlines, Websites and Online Reporting Links

When we come face-to-face with the maltreatment of an elder or person with a disability many of us don’t know what to do. Who do we turn to? What do we say? Do we call the police? Will we get in trouble ourselves? Experts say the reason why many of us do not take action in these situations is because it may be a family member we need to report. What many of us don’t know, however, is in some states it is a crime not to report maltreatment when we see it.
The simple truth is maltreatment has to be reported because, in the majority of cases, that is the only way it can be stopped. Most states have made this process as simple as possible for you with a confidential telephone number to call. We have compiled the list of State Reporting Hotlines from all 50 states.
If you believe an elderly person or vulnerable adult in your life is a victim of maltreatment (abuse, neglect or financial exploitation), report it. If you are a victim, you are not alone and there are people who can help you if you report it. The numbers listed here are those listed in each state as the appropriate number to call if you suspect abuse, neglect or financial exploitation of an elder or vulnerable adult. (These numbers may be changed from time to time by state and local authorities.) If you suspect a victim is in immediate or life-threatening danger, call 911 for law enforcement or emergency assistance.
Alabama
Report – Adult Protective Services: 1-800-458-7214
Report M-F, 8-5 p.m., except for holidays
Alabama Department of Human Resources
Alabama Adult Protective Services (Abuse reporting form and info on page)
Alaska
Report – Centralize Intake: 800-478-9996
Outside Alaska: 907-269-3666
Report M-F, 8-5 p.m.; after hours – contact police department or leave a message
Alaska Department of Health and Social Services, Alaska Adult Protective Services
Arizona
Report – Adult Protective Services: 1-SOS-Adult or 1-877-767-2385
TDD: 1-877-815-8390
Report M-F, 7 a.m. – 7 p.m.; Sat-Sun, 10 a.m. – 6 p.m.
Report 24 hours, 7 days a week (online)
Arizona Adult Protective Services
Arkansas
Report – Adult Protective Services: 1-800-482-8049
Report 24 hours, 7 days a week (including holidays)
Arkansas Adult Protective Services
California
Report Elder Abuse: No statewide Toll Free number, call local county law enforcement or local Department of Social Services
Report 24 hours, 7 days a week (for most counties, others have additional after hours and weekend number)
California Adult Protective Services
Colorado
Report – Adult Protection Hotline: 720-944-2994 (Denver, CO)
Report M-F, 8-4:30 p.m.
After hours, call 303-601-5669
Contact: [email protected]
Report – Listing by Counties
Other Resources for Older Adults
Denver Department of Human Services
Connecticut
Report: 1-888-385-4225.
After Hours, weekends and Holidays: 2-1-1
Outside of Connecticut: 1-800-203-1234
Delaware
Report – Division of Services for Aging: 1-800-223-9074, press 1
TDD: 302-391-3505
Report M – F, 8:00 am – 4:30 pm
Fax: 302-255-4445
Delaware Adult Protective Services
District of Columbia
Report – D.C. Adult Protective Services: 202-541-3950
TTY: 711
Report 24 hours a day, 7 days a week OR Walk-in M-F, 8:15 am – 4:45 pm
D.C. Department of Human Services
DC Adult Protective Services website
Florida
Tel: 1-800-96Abuse or 1-800-962-2873 (Toll-free)
TDD (Telephone Device for the Deaf): 1-800-453-5145
Fax: 1-800-914-0004
Report 24 hours a day, 7 days a week. Call same number to report in Spanish or Creole.
Florida Department of Elder Affairs (Adult Protect Services)
Florida Department of Children and Families
Georgia
Report – Division of Aging Services hotline: 1-888-774-0152
Division of Aging: 404-657-5250 (Metro-Atlanta)
Fax report: 770-408-3001
Report M-F, 8am – 5 pm
Georgia Adult Protective Services
Division of Aging Services Toll-Free: 1-866-55AGING or 1-866-552-4464, press 3
Hawaii
Report – Adult Protective Services Centralize Intake: 808-832-5115
Offices open M-F, 7:45 am – 4:30 pm, except holidays
Hawaii Department of Human Services
808-832-5115 (Oahu)
808-243-5151 (Maui, Molokai, and Lanai)
808-241-3432 or 808-241-3337 (Kauai)
808-933-8820 (East Hawaii – Hamakua, Hilo, Puna)
808-327-6280 (West Hawaii – Kamuela, Kau, Kohala, Kona)
Idaho
Report – Idaho Center for Aging – centralize intake: 1-877-471-2777, call M-F(they will forward to local county office)
Report M-F, 8 a.m. – 5 p.m.
- Northern Idaho/Coeur D’Alene area (Benewah, Boundary, Bonner, Kootenai, and Shoshone counties): 208-667-3179 or 800-786-5536 x241 or x221 – M-F, 8:30 am – 12 or 1 pm – 4 pm; www.aaa.ni.org
- North Central Idaho/Lewiston area (Clearwater, Idaho, Latah, Lewis, and Nez Perce counties): 208-798-4192 or 800-877-3206
- Southwestern Idaho/Boise area (Ada, Adams, Boise, Canyon, Elmore, Gem, Owyhee, Payette, Valley, and Washington counties): 208-908-4990 or 800-859-0321
- South Central Idaho/Twin Falls area (Blaine, Camas, Cassia, Gooding, Jerome, Lincoln, Minidoka, and Twin Falls counties): 208-736-2122 or 800-574-8656
- Southeast Idaho/Pocatello area (Bannock, Bear Lake, Bingham, Caribou, Franklin, Oneida, and Power counties): 208-233-4032 or 800-526-8129
- Eastern Idaho/Idaho Falls area (Bonneville, Butte, Clark, Custer, Fremont, Jefferson, Lemhi, Madison, and Teton counties): 208-522-5391 or 800-632-4813
Illinois
Report – Department on Aging, Adult Protective Services: 1-866-800-1409
Report M-F, 8:30 am – 5:30 pm
TTY/TDD: 1-800-252-8966
Out of State: 217-524-6911 (will be transferred to hotline)
TTY: 888-206-1327
Indiana
Report – Adult Protective Service: 1-800-992-6978
Report M-F, 8:30 am – 4:30 pm
Outside Indiana: 1-800-545-7763, ext. 20135
Indiana Adult Protective Services
Iowa
Report – Department of Human Services: 1-800-362-2178
Report 24 hours, 7 days a week
Iowa Department of Human Services
Department of Human Services, Dependent Adult Abuse
Kansas
Report – Kansas Protection Center for Adult and Child Abuse: 1-800-922-5330
Outside Kansas: 785-296-0044
Report 24 hours, 7 days a week
Kansas Department for Children and Families
Kansas Adult Protective Services
Kentucky
Report – Centralize Intake Child and Adult Abuse Hotline: 1-800-752-6200
Fax report: 502-595-0895
Report 24 hours, 7 days a week
Email report: JSR.KY.intake.gov
Kentucky Adult Protective Services
Kentucky Department for Community Based Services (elder abuse awareness website)
Kentucky Department for Aging and Independent Living
Louisiana
Report – Office of Aging and Adult Services: 1-800-898-4910
Report M-F 8 a.m. – 5:00 p.m.
Louisiana Elderly Protective Services
Maine
Report – The Office of Elder Services: 1-800-624-8404
Report – Relay: 711
Report M-F, 7:30 am – 5:00 pm
After Hours: 1-800-624-8404, press 0
Maine Department of Health and Human Services
Main Attorney General’s Office
Maryland
Maryland Department of Human Resources: 1-800-332-6347, press 5
Report M-F, 8 a.m. – 5 p.m.
Maryland Adult Protective Services
Massachusetts
Report – Toll Free: 1-800-922-2275
Report 24 hours a day, 7 days a week
Massachusetts Executive Office of Elder Affairs
Massachusetts Executive Office of Elder Affairs – Protective Services Program
Michigan
Report: 855-444-3911
Report 24 hours a day, 7 days a week
Michigan List of County Health and Human Services offices
Michigan Adult Protective Services
Michigan Elder Justice Initiative
Minnesota
Report Toll-free at Minnesota Adult Abuse Reporting Center: 844-880-1574
TDD/TTY: 1-800-627-3529
Report 24 hours, 7 days a week
Minnesota Department of Human Services
Mississippi
Department of Human Services, Adult Protective Services
Report: 1-844-437-6282
Other Contacts: Division of Aging & Adult Services
601-359-4929 | 601-359-4577 | 800-948-3090
Email: [email protected]
Missouri
Report – Department of Health & Senior Services: 1-800-392-0210
Report 7 a.m. – 12 a.m., 7 days a week
Missouri Department of Health & Senior Services
Montana
Report – Central Intake: 1-800-551-3191
Outside Montana: 406-444-4077
Report M-F, 8 a.m. – 5 p.m.; Call 911 after hours
Montana Adult Protective Services
Nebraska
Report: 1-800-652-1999
Report 24 hours a day, 7 days a week
Out of State: 402-595-1324
Nebraska Adult Protective Services
Nebraska Department of Health and Human Services
Nevada
Report Toll-Free: 888-729-0571
Las Vegas: 702-486-6930
Report M-F, 8 a.m. – 5 p.m., except holidays
Nevada Aging & Disability Division: 775-687-4210, press 0
Nevada Department of Health and Human Services
Nevada Adult Protective Services
New Hampshire
Report Toll-free: 800-949-0470
or Bureau of Elderly and Adult Services: 603-271-7014
Report M-F, 8:00 am – 4:30 pm
Call 911 after hours, weekends, and holidays
New Hampshire Department of Health and Human Services
New Jersey
Report – 1-800-792-8820 (indicate whether this is a report for in-home or in-nursing facility)
Department of Human Services: 609-588-6501
Report M-F, 8 a.m. – 5 p.m.
After Hours: call 911 or local police
Outside of New Jersey: 609-341-5567
New Jersey Adult Protective Services
*Also available by county – list of counties
New Mexico
Report – Adult Protective Services Statewide Intake Line: 866-654-3219
Local: 505-476-4912 or 505-841-6100
Report 24 hours, 7 days a week
New Mexico Adult Protective Services
New York
Report: 1-800-342-3009
Adult Protective Services: 844-697-3505
Report M-F, 8:30 a.m. – 5:00 p.m.
New York Office of Children and Families, Bureau of Adult Services
New York Local Social Services (list)
New York County District Attorney’s Office
Elder Abuse Education and Outreach Program
New York State Coalition on Elder Abuse
North Carolina
Report – Department of Health and Human Services Customer Service Center: 1-800-662-7030, press 5
Report M-F, 8am – 5 pm
North Carolina Offices by County
North Carolina Department of Health and Human Services
North Carolina Adult Protective Services
North Dakota
Report – Central Intake Line: 855-462-5465
Report M – F, 8 am – 5 pm
Fax: 701-328-8744
North Dakota Department of Human Services
Reporting Abuse Neglect of Vulnerable Adult
Ohio
Report Abuse: Toll-free at 1-855-OHIO-APS (1-855-644-6277)
Ohio Hopes Helpline: 800-411-2267
Local: 614-466-1213, press 2 (Adult Protective Services)
Ohio Adult Protective Services – Ohio Hopes
For listing of reporting offices by county
*Note: operator will redirect to local county office
Oklahoma
Report – Child Abuse and Neglect hotline: 1-800-522-3511
Oklahoma Department of Human Services
Oklahoma Reporting by County (list)
Oregon
Report – Department of Human Services: Toll-Free 855-503-SAFE or 855-503-7233
Oregon Department of Health and Human Services
To report in local county – list of counties
Pennsylvania
Report – Statewide Protective Services Hotline: 1-800-490-8505
Report 24 hours a day, 7 days a week
Email Pennsylvania Adult Protective Service office or call 717-736-7116.
Pennsylvania Department of Human Services
Puerto Rico
Adult Protective Services (Spanish)
National Adult Protective Service Association
Report – Adult Protective Services: 787-721-8225 or 787-749-1333
Rhode Island
Report: 401-462-0555
Fax: 401-462-0545
Rhode Island Department of Human Services, Division of Elderly Affairs
Rhode Island Division of Elderly Affairs
South Carolina
Report: 866-854-5465 (advise whether in-home or nursing home abuse)
South Carolina Adult Protective Services contact: 803-898-7318
South Dakota
Report – Adult Protective Services: 605-773-3656
Adult Services and Aging: 605-773-3656
Long Term Services and Support Offices
South Dakota Adult Services and Aging
Reporting via Department of Social Service Office (list by county)
To report abuse, neglect, or exploitation of an elder or an adult with disabilities, please contact your local law enforcement agency, local state’s attorney’s office or the nearest Department of Social Services’ office.
Tennessee
Report – Department of Human Services, Adult Protective Service: 1-888-APS-TENN or 1-888-277-8366, press 1
Report 24 hours, 7 days a week
Nashville: 615-532-3492, press 1
Outside of the above areas: 888-277-8366
Tennessee Adult Protective Services
Tennessee Department of Human Services
Texas
Report – Toll-Free: 1-800-252-5400
512-834-3784 – outside Texas
Report 24 hours a day, 7 days a week
TYY: 711 or 1-800-735-2889
Texas Adult Protective Services
Utah
Report – Adult Protective Services: 1-800-371-7897
Utah Adult Protective Services
Vermont
Report – Central Intake Unit: 1-800-564-1612
Fax: 802-241-2358
Report M – F, 7:45am – 4:30pm; after hours, leave a message (call back next business day)
Virginia
Report: Toll-Free 1-888-83-ADULT or 1-888-832-3858
Other: can report by calling local department of Social Service: //www.dss.virginia.gov/localagency/
Virginia Department of Social Services
Washington
Report – Intake hotline: 1-866-EndHarm or 1-866-363-4276
Washington Adult Protective Services (APS) Regional Reporting
Washington Aging and Disability Services Administration
West Virginia
Report – Abuse and Neglect Centralized Intake Center: 1-800-352-6513
Report 24 hours a day, 7 days a week
West Virginia Adult Protective Services
Wisconsin
Wisconsin Elder Adults-at-Risk Help Lines (click on county to locate hotline information)
Wisconsin Department of Health Services
Wyoming
Wyoming Department of Family Services
No statewide hotline number – Click here for a listing of different numbers (28 counties)